Refund policy

 

Last updated May 21, 2026

What is your refund/exchange policy?

We want you to love every Abbode purchase. Most of our products are made custom to your exact specifications, which makes it very difficult to provide refunds or exchanges. 

Custom made products are not eligible for returns or refunds. If you are unsatisfied with the quality or find a problem with the customization, then please email us at info@shopabbode.com for a resolution within 7 days of receiving the item. We are happy to redo any customizations that are incorrect or faulty. You will be asked for your receipt and order number.

Please note that digitization fees are non-refundable once artwork, mock-ups, or embroidery files have been created by our design team. This fee covers the time and labor required to convert artwork, logos, or custom designs into embroidery-ready files, regardless of whether production proceeds.

Non-custom made products are eligible for an exchange or store credit within 7 days of purchase. Exchanges of the product will be for products of equal or lesser value, provided that the original piece is in original condition (with tags if applicable) and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged. We offer a store credit if no item is desirable at time of initial exchange. 

 

My package didn’t show up – how should I proceed?

We offer optional protection at checkout, provided by Onward, to help cover unexpected shipping issues.

  • If you added Onward at checkout: your order is covered for shipping issues like lost, stolen, or damaged packages. You can file a claim directly with Onward using the link in your Onward confirmation email, or here: https://app.useonward.com/make-a-claim. Onward typically responds within ~1 hour and aims to resolve most claims within 1 business day (pending any required documentation). Claims may be denied if there’s suspected fraud/abuse or insufficient evidence.

  • If you didn’t add Onward: Abbode isn’t able to reimburse or replace orders once they’ve been handed off to the carrier. We recommend contacting the shipping provider directly using your tracking number from your shipping confirmation email.

 

My item is broken or damaged – can I get a replacement?

All items are carefully inspected by our team prior to shipment to ensure quality. However, damages can sometimes occur in transit.

If you purchased shipping protection, please contact us within 7 days of delivery to initiate a claim for a replacement or refund.

If you did not purchase shipping protection, you will need to file a damage claim directly with the shipping courier first. Once that process is complete, you may contact Abbode for further guidance.

 

Abbode reserves the right to refuse any exchange/return for any reason. 

For all additional questions and product related inquiries please contact info@shopabbode.com